Dylan Lian's Senior Project Blog

Since my last blog post, a quite a lot has happened at my Domino's store. From OER to being shortstaffed, my second week is only half over for me but a lot has already transpired. This week, I've learned a lot and have already made many steps towards some of my goals. Mainly, our store has lost quite a number of drivers recently, so this past Wednesday, our closing manager did deliveries to cover a callout while I ran the store until we closed. While I haven't fully run the store on my own, I was able to start to get a feel for what it is like to manage the store singlehandedly, especially on a night with limited employees. While I haven't had many interesting interactions with customers to warrant a good story or learning opportunity, I have been able to make progress on my third goal of improving my communication skills. Not only did I run the store on my own on Wednesday, but out of the three insiders I had to help make food, it was the first day for one insider and ...

For my senior project, I am continuing my job at Domino's and becoming one of the managers at the store. I was inspired to do this project since I've found fast-food work to be a really humbling experience, with long grueling hours in a greasy environment, working nonstop and having to learn to deal with not-so-nice customers. There are also often many misconceptions about what fast-food work is like, both with the work itself and the people you work with. This is something I hope to address throughout my project as I've made many close friends and interesting people through this work. I chose this project because given how long I've worked at Domino's, I knew that after I turned 18, my experience would most likely land me a job as a shift-runner. In the fast-food industry, employee turnover is rather high, and having worked at my local Domino's since June/July of 2020, I'm considered to be more experienced compared to some of the newer hires. Thus, it was p...